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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.

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About: As one of the worlds' 'Top Business Growth Experts', Ford Saeks specializes in helping organizations find, attract and keep their customers through innovative Internet Marketing & Social Media Marketing strategies. He is the 'go-to' guy when you want to increase targeted lead generation that converts into sales and profits. He has helped thousands of people monetize their websites and social media networking efforts implementing strategies that produce measurable results. Audiences love Ford's interactive approach, fun style and action-oriented focus that allows participants to leave with ideas and action steps that they can implement to produce immediate results.